Normal Returns
Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy. Please do not attempt to send unapproved product returns back to us. All shipments returned without a return authorization number (RAN) will be refused. Sorry, there will be absolutely no exceptions.
Please click here with a request for a product return authorization code (RAN) prior to returning any merchandise. Merchandise must be returned in sealed sellable condition in order to receive complete product credit.
Refused Delivery
If you refuse a delivery, your order will be refunded after all applicable restocking and shipping fees, duties, taxes, are deducted after the shipment has been returned back to our fulfillment center. In order to ensure that the return and refund are processed correctly, please go to our Help Desk for complete directives regarding product return procedures.
Money Back Guarantee
Every product that we sell has a 100% money back guarantee! If you are unhappy for any reason whatsoever within 60 days from the date of your purchase you will be given a full refund. Simply request a return authorization number (RAN) and send back your units. It’s as simple as that.
If you ordered an product less than sixty (60) days ago and you are one of the few customers that this product does not work for then we will refund your money. Please note that this return policy states that a maximum of 1 unit can be used/opened and the remaining bottles returned are to be sealed and un-tampered. Your refund will be processed ONLY if you follow the instructions below. Here is what you need to do:
- To request a return number click here and fill out the online form (within 60 days from the invoice date) with your full name, order number and the reason why you are returning the product. Your request for a return number will be reviewed for eligibility and if you are found eligible you will receive an email reply with a return order number. Please note that if you do not send in your request within 60 days of the invoice date you will not be refunded.
- Package all of the empty and/or full bottles and write the return order number legibly on the package. Please be aware that ALL bottles must be returned in order to receive a refund and that the correct amount of opened/closed bottles must be present. Any return order, which does not contain all bottles ordered, will not be refunded.
- Mail the package via certified mail within 10 days after receiving your return order number (this is strictly enforced) to the address provided.
- The order will be refunded to the original form of payment unless otherwise instructed. Refunds are processed on the 1st and 15th of each month, so your credit may not appear for up to 2 weeks after we receive your return. Once a return is processed you should see the credit in the next billing cycle.
- Guarantee applies ONLY to products that are purchased from this website.
- Shipping and handling charges are not included.
- Re-orders represent satisfaction. No refunds will be applied once a re-order has been placed.
- Guarantee applies only to our retail customers. Guarantee does not apply to company distributors.
